Contact

Contact

Ask us before you order.

Questions about your stay, our service, or taking medicine home? Contact us below.

What to tell us

  • Before you order

    Tell us your dates in Japan, where you're going after Japan, and your question.

  • Already ordered

    Tell us your order number and the app you chose when paying. Please don't send card details in chat.

Contact us by email

Need emergency medical care in Japan?

If you have trouble breathing, sudden swelling of the face or throat, collapse, or lose consciousness, call 119 for an ambulance. Don't wait for a chat reply; tell the operator where you are and your symptoms.