Taking it home

Taking it home

Before you go home.

Official rules and recent reports. Check your destination before you buy. Checked: October 2026

Our order rule · Personal use

1 person → 1 order

The quantities in this guide are per patient. For two people, each person orders separately in their own name. The certificate is optional and charged separately. You can't split one person's orders to raise the personal-use carry-in limit.

Choose your destination

Where will you take your medicine?

Your travel checklist

  • Keep it cold

    Store at 2–8°C and don't let it freeze. In its box, it keeps for 21 days at room temperature (up to 30°C).

  • Carry-on bag

    Checked baggage can get cold enough to freeze the medicine.

  • Original box

    Carry it with the clinic's label still on.

  • Doctor's certificate

    Have a certificate in English and your language, showing your name, the medicine, and the quantity.

  • Customs declaration

    Declare it at customs if your destination requires it.

Support & documents

Support until you're home

If customs stops you, message us in the chat you used for your order. We can't change customs decisions, but we'll help with what comes next.

Certificate for declaring at customs (¥3,000): In English and your language, with the doctor's signature, your name, the medicine, the dose, and the quantity. Add it on the same screen as your medicine (one per order).

This is general information based on official sources, not legal advice. Rules change, so check with customs in the country you're taking it to before you travel.

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JAPAN WEB CLINIC

Care during your stay. Support until you're home.

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