Shipping policy
The Japanese version of this page is the official version. The English, Chinese and Korean versions are reference translations.
1. Delivery Area
We deliver only to addresses in Japan (your home, hotel, etc.). We cannot accept shipping outside Japan or the use of international package forwarding services.
2. Shipping Fee
Free.
3. Delivery Date and Time
You can choose your preferred delivery date and time when you order. We ship after the doctor decides on your prescription in the consultation. If the doctor's consultation ends by 3:00 pm (Japan time), we ship the same day and deliver the next day (except in some areas).
4. Delivery Method
We deliver by Sagawa Express (refrigerated Cool delivery).
4-2. In-Store Pickup (Partner Clinic)
You can also pick up your order at our partner clinic. You can pick it up from the day your prescription is decided.
- Pickup location: 医療法人社団美章会 リッツ美容外科 大阪院 (Ritz Cosmetic Surgery Osaka), 〒531-0071 大阪府大阪市北区中津1丁目2-21 中津明大ビル2F (a 3-minute walk from Exit 5 of Nakatsu Station on the Midosuji subway line, or a 5-minute walk from Umeda Station)
- Pickup hours: 10:00 am – 6:30 pm (closing days vary)
5. Receiving at a Hotel
- For the recipient's name, enter the name of the hotel guest (written the same as on the passport).
- Choose a delivery date and time so that the package arrives on or after your check-in date.
- Most hotels can accept packages addressed to their guests, but please check with your hotel in advance just in case.
- If the package cannot be received at the hotel, we will arrange redelivery.
6. Tracking and Receiving
After shipping, we will send you the tracking number by email and through the app you chose when ordering.
7. Damage and Loss
If the package is damaged or lost during delivery, please contact us within 7 days of the expected arrival date. We will resend it or give you a refund.